This Cookie Policy explains what cookies are, how SoftFlam Agency uses them on softflam.com, and how you can control your cookie preferences. This policy should be read alongside our Privacy Policy. By continuing to use our website, you consent to our use of cookies as described here.
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, remember your preferences, and provide information to site owners. Cookies can be session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a set period).
We also use similar technologies including web beacons, pixel tags, and local storage for comparable purposes.
Always active — required for the website to function properly
| Cookie Name | Purpose | Duration | Source |
|---|---|---|---|
session_id | Maintains your login session and authentication state across page loads. | Session | SoftFlam |
csrf_token | Protects against cross-site request forgery (CSRF) attacks on forms. | Session | SoftFlam |
consent_preferences | Stores your cookie consent preferences so we do not ask again. | 1 year | SoftFlam |
__stripe_sid | Required for payment processing and fraud prevention via Stripe. | 30 minutes | Stripe |
Help us understand how visitors interact with our website
| Cookie Name | Purpose | Duration | Source |
|---|---|---|---|
_ga | Google Analytics — distinguishes unique users by assigning a randomly generated number. | 2 years | Google Analytics |
_ga_* | Google Analytics 4 — stores session state and page interaction data. | 2 years | Google Analytics |
_gid | Google Analytics — distinguishes users. Used to throttle request rate. | 24 hours | Google Analytics |
hotjar_session | Hotjar — tracks user sessions for heatmaps and session recordings. | 30 minutes | Hotjar |
Enable enhanced functionality and personalization
| Cookie Name | Purpose | Duration | Source |
|---|---|---|---|
user_prefs | Remembers your display preferences such as language and timezone. | 1 year | SoftFlam |
chat_session | Maintains state for our live chat support widget. | Session | Intercom |
cf_clearance | Cloudflare — verifies you passed a security challenge to reduce bot traffic. | 1 year | Cloudflare |
Used for advertising and retargeting purposes
| Cookie Name | Purpose | Duration | Source |
|---|---|---|---|
_fbp | Meta (Facebook) — identifies browsers to deliver advertising and measure conversions. | 3 months | Meta |
_gcl_au | Google Ads — stores and tracks conversions and ad interaction data. | 3 months | Google Ads |
li_fat_id | LinkedIn Ads — tracks conversions and enables interest-based advertising. | 30 days | |
ttclid | TikTok Ads — identifies users to measure ad performance and retarget. | 7 days | TikTok |
You can update your cookie consent settings at any time. Changes take effect immediately for your current session.
Email us at privacy@softflam.com